Privacy Policy

Effective Date: October 17, 2025

1. Introduction

Welcome to Soft and Luscious LLC (“we,” “us,” or “our”). Your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, softandluscious.com, or interact with us through our online store, email, or social media.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website.

2. Information We Collect

We collect information in the following ways:

a. Information You Provide to Us

When you interact with us, you may provide:

  • Contact details: Name, email address, phone number, and shipping/billing address.

  • Account information: Username, password, and order history (if you create an account).

  • Payment information: Processed securely through third-party payment processors (we do not store full credit card details).

  • Communications: Messages or inquiries sent via our contact forms or customer service email.

b. Information Collected Automatically

When you visit our website, we may automatically collect:

  • Device and browser information (e.g., IP address, browser type, operating system).

  • Usage data (e.g., pages visited, time spent on site, referring URLs).

  • Cookies and tracking technologies to enhance your experience and personalize content.

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders.

  • Communicate with you about your purchases, account, or inquiries.

  • Improve our website, products, and customer experience.

  • Send marketing emails or promotions (you may opt out at any time).

  • Comply with legal obligations and prevent fraudulent activities.

4. How We Share Your Information

We do not sell or rent your personal information. We may share information with:

  • Service providers (such as payment processors, shipping carriers, and email platforms) to complete transactions or provide customer support.

  • Analytics and marketing partners (like Google Analytics) to understand how visitors use our site.

  • Legal authorities, if required by law or necessary to protect our rights.

All third-party partners are required to handle your data responsibly and in accordance with applicable privacy laws.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Keep your shopping cart active.

  • Remember your preferences and login details.

  • Analyze site traffic and performance.

You can control cookie settings through your browser. Disabling cookies may affect website functionality.

6. Your Rights and Choices

You have the right to:

  • Access, correct, or delete your personal data.

  • Opt out of marketing communications.

  • Request a copy of your data or restrict how it’s used.

To make a request, please contact us at softandluscious@gmail.com.

7. Data Security

We implement reasonable physical, electronic, and administrative safeguards to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

9. Children’s Privacy

Our website is not directed to individuals under 13 years of age. We do not knowingly collect information from children. If you believe a child has provided us personal information, please contact us to have it deleted.

10. Links to Other Websites

Our website may include links to external sites. We are not responsible for the privacy practices or content of those websites.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Soft and Luscious LLC
Email: softandluscious@gmail.com
Website: https://softandluscious.com